Case Management


SSCM case managers provide non-clinical support to students in order to develop close helping relationships while coaching them toward appropriate self-care and self-advocacy. Case Managers are trained to answer students' questions, discuss support options, help identify and complete next steps and ultimately, connect students to resources. SSCM uses a case management model, providing students with individualized support to help them address and overcome barriers and obstacles. The SSCM staff members meet with students to identify a personalized approach and action plan. SSCM staff members also consult with the faculty and staff members who are working with the students to advocate on their behalf. Underlying all interactions is attention to mental health and well-being. SSCM is not a one-stop, but a caring and supportive office that works alongside students as they navigate institutional bureaucracy and engage with campus and community resources. 

  • The student is feeling distressed, be it academic, financial, or personal
  •  Life both in and out of the classroom is causing major stress
  • The student is returning to KU after an absence or a difficult life circumstance and needs assistance transitioning back to campus
  • The student is experiencing a significant mental or physical health issue and needs guidance on how and where to get help
  • The student needs help finding and navigating resources at KU and in the community
  • The student has been the victim of an assault or crime and needs assistance navigating legal and other resources
  • Reach out and offer an appointment to assess needs and concerns
  • Coordinate prevention, intervention, and support across the campus and community
  • Make referrals for appropriate medical or mental health care and assist with appointments
  • Follow up to ensure needs are being addressed or have been met
  • Evaluate threat and assess risk to self and/or the community
  • Empower students to advocate for and manage academic, personal, and fiscal responsibilities
  • Coordinate and disseminate absence notifications or other information to faculty and staff as appropriate
  • Assist in transition back to campus after a hospitalization or leave of absence
  • Provide respondent services for students engaged in a Civil Rights and Title IX or Student Conduct and Community Standards proceeding
  •  Coach campus faculty and staff on how to assist and refer students to resources
  • Privately address your concerns in a quiet space.
  • Be direct and specific about your concerns in non-judgmental and caring terms. For example, “You seem more stressed than normal, and I’m concerned about you. Do you want to talk to me about what is going on?”
  • If you are concerned about suicide, ask directly if the student is thinking about suicide.
  • If the student is at imminent risk for harm to self or others, call 911 or take the student to the nearest emergency room.
  • Be aware of campus resources, including SCRT and Case Management, and refer to appropriate services. Offer to assist the person in making an appointment or walk to the appropriate office. Follow up by submitting a CARE Report through the Student Affairs website.
  • Follow up and provide support while setting boundaries. Know others are available to help.